Privacy Policy
Last updated: July 3, 2026
Lunela (“we”, “us”) makes a bedtime-story app for families. This policy explains what information we collect, how we use it, and the choices you have. We designed Lunela to be privacy-respecting and calm: no advertising, no ad tracking, and we never sell personal information.
Children’s privacy
Lunela is intended to be set up and operated by a parent or guardian, not by children directly. The account belongs to the parent. Any information about a child is entered by the parent to personalize stories, and by using Lunela you provide consent, as the child’s parent or guardian, for us to process that information for that purpose. We do not knowingly allow children to create their own accounts, we do not show behavioral advertising, and we do not build advertising profiles of children. If you believe a child has provided us information without a parent’s involvement, contact us and we will delete it.
Information we collect
- Account information. When you sign in with Apple, we receive a unique Apple account identifier and, if you choose to share it, an email address. We do not receive your Apple password.
- Child profile. The details you enter to personalize stories — such as first name, age, pronouns, favorite characters/animals, and any fears or themes you choose to add. This is used only to generate age-appropriate, personalized stories.
- Generated content. The stories and audio narration created for your family, and basic usage counters (for example, how many episodes were generated).
- Diagnostics & analytics. Limited, privacy-minimized app usage and crash information to keep Lunela working and improve safety. We strip identifying details such as email from error reports, and we do not send children’s names, ages, or fears to analytics.
- Purchases. Subscription status. Payments are handled by Apple; we do not receive your card details.
How we use information
- To generate and deliver personalized bedtime stories and narration.
- To operate your account, subscription and saved worlds.
- To keep content safe and age-appropriate, and to improve the Service.
- To respond to your support requests.
We do not use your or your child’s information for advertising, and we do not sell it.
Service providers we use
We share the minimum necessary with trusted providers who process data on our behalf:
- Apple — sign-in and subscription payments.
- OpenAI — to generate story text and narration. The child-profile details needed to write a story are sent as part of the generation request; they are not used to show ads.
- Supabase — secure database and storage hosting for your account, worlds and audio files.
- RevenueCat — subscription management.
- PostHog and Sentry — privacy-minimized product analytics and crash reporting.
Data retention & deletion
We keep your account information and worlds while your account is active so your child’s story can continue. You can request deletion of your account and associated data at any time by emailing us; we will delete it within a reasonable period, except where we must retain limited records to meet legal obligations.
Your rights
Depending on where you live (including under GDPR and CCPA), you may have rights to access, correct, delete, or export your personal information, and to withdraw consent. To exercise these rights, contact us at the address below. We will not discriminate against you for exercising them.
Security
We use industry-standard measures — including access controls and encryption in transit — to protect information. No system is perfectly secure, but we work to safeguard your family’s data.
International transfers
Our providers may process data in countries other than yours. Where required, we rely on appropriate safeguards for such transfers.
Changes
We may update this policy; we’ll revise the date above and, for material changes, notify you in the app.
Contact
Privacy questions or requests: privacy@lunela.app.